Returns & Exchanges

At ALO, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Items must be in their original condition to qualify for a full refund to your original payment method.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the return request process and attach it securely to your package.

3

Pack and Ship

Place your items in the original packaging if possible and drop off the parcel at any authorized carrier location or scheduled pickup point.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing